BRISTOL, UK – The Lighting Hospital – an independent electronic service department for the professional lighting industry – has recently moved to new expanded premises in Bristol. This has enabled further streamlining of its processes to offer an even faster and slicker service for damaged lighting gear needing emergency treatment. Industry engineer Dik Welland launched the company in 2009.
More details from The Lighting Hospital (http://www.lightinghospital.com):
BRISTOL, UK – The Lighting Hospital – an independent electronic service department for the professional lighting industry – has recently moved to new expanded premises in Bristol.
This has enabled further streamlining of its processes to offer an even faster and slicker service for damaged lighting kit needing urgent treatment.
The success of the operation, launched in 2009 by industry engineer Dik Welland, has been built on the fast turnarounds, friendly and efficient service, attention to detail and the quality of the repairs – all of which carry a 90-day warranty, but are rarely seen again.
“We pride ourselves on the excellent recovery rate,” says Welland.
The Lighting Hospital space now comprises more than 2,500 square feet dedicated to the repair of lighting fixtures of all types, specializing in electronic ballasts and moving light control boards, as well as the full fixtures and lighting consoles.
Welland and his team of engineers and technicians have honed their skills to deal with the specific nature of certain ‘standard’ repairs that are encountered day-to-day, and also extended the scope of their work as the business has become more established.
With his extensive industry history and knowledge, from the start, Welland geared The Lighting Hospital to work in line with touring and live show schedules.
The additional experience gained since the launch of The Lighting Hospital has also helped structure and refine the whole process from repair to pricing to the benefit of all clients. There is now a new competitive two-tier pricing structure which means that quick repairs command a lower price than the time consuming longer fixes.
A vast body of ‘repair strategies’ has evolved and dramatically increased the range of items that can be dealt with to The Lighting Hospital’s exacting standards. “New challenges appear as items hit their end of warranty periods,” explains Welland, “allowing us to add them to our ever-expanding portfolio.”
A roll-in loading bay at the new premises ensures smooth passage through the physical stages of the repair process – from triage to full recovery. The Lighting Hospital also supplies spare parts.
“Once rental companies or venues / installations have come to us they never look back,” says Welland. The Lighting Hospital ensures broken and non-rentable fixtures are quickly returned to good working order and can be back out on the road again.
Ironically, the Lighting Hospital’s own growth has been partly fueled by the economic climate continuing to be challenging, with rental companies being keen to keep stock they already own working and earning, rather than investing in new gear.
