AUSTIN – In order to ensure our customers are supported with the highest level of service across the globe, we are modifying our warranty statement by requiring an ETC or High End Systems International Warranty Provision to be obtained, in advance, for products that are purchased by a dealer in North and South America and subsequently forwarded outside of the Americas. Failure to do this will void the product’s warranty.
More details from HES (www.highend.com)
When reselling products outside North and South America, you must purchase this provision prior to the product’s initial shipment from ETC or High End Systems. To receive a quote for an ETC or High End Systems Warranty Provision, please reach out to your regional sales team.
We appreciate your assistance in improving our coordination of these global transactions.
For your convenience, here are copies of the updated statement in ETC’s and HES’s warranty, terms, and conditions:
For Dealers located in North and South America: ETC manufactured Products forwarded outside of North and South America will immediately void this Warranty unless the dealer has obtained an additional ETC International Warranty Provision for the specific Product prior to the Product’s initial shipment from ETC. ETC is not obligated to provide an ETC International Warranty Provision. Please contact ETC to inquire and purchase an ETC International Warranty Provision.
For Dealers located in North and South America: HIGH END SYSTEMS manufactured Products forwarded outside of North and South America will immediately void this Warranty unless the dealer has obtained an additional HIGH END International Warranty Provision for the specific Product prior to the Product’s initial shipment from HIGH END SYSTEMS. HIGH END SYSTEMS is not obligated to provide a HIGH END International Warranty Provision. Please contact HIGH END SYSTEMS to inquire and purchase a HIGH END International Warranty Provision.
